Support
Wick keeps scent sessions on this device. If something fails, try the steps below, then email us.
Common questions
- Continue is dimmed — check the User Agreement box on the welcome screen.
- Cannot light a wick — add a scent with remaining wax on Shelf, or refill a spent bottle.
- Shelf is full — unlock an extra slot with Coins, then add the scent.
- Session card did not save — allow Photos access first. If the save fails, Coins are refunded.
- Purchases — Coins are consumable and processed by Apple. There is no Restore and no subscription.